Question 1

What should I bring to my appointment?

Accepted Answer

We welcome you to bring your ideas, photos, swatches or anything that you wish to incorporate into your special occasions. Fresh out of ideas? Not to worry, our designers are here to help you select the perfect products for any occasion.

Question 2

How do I reserve my rental?

Accepted Answer

Linens, chairs, and any rental items are reserved for your date only when the following items are received: Signed Rental Agreement, Credit Card Authorization Form with valid credit card, 25% non refundable deposit.

Question 3

Can I pick up my rental?

Accepted Answer

Yes! We offer both delivery and pick up, simply let our staff know your preference. Rentals must be picked up in a secure vehicle. Chair covers are in large containers and orders of more than 100 will require a large vehicle, van, SUV, or some form of covered transportation. Linens are on hangers and will need to be laid out flat or hung. Orders may not be taken in an open bed truck or trailer.
Weekend orders must be picked up on Thursday between the hours of 9-4pm and are due back Monday between 9-4pm. Weekday events may be picked up the day prior to the event and are due back the following business day. Pick up and drop off times may only be arranged outside of the hours if expressly communicated in advance of your event week.

Question 4

What is your cancellation and reschedule policy?

Accepted Answer

Special Occasions reserves the right to charge a non refundable retainer of 25% if the event is cancelled prior to 30 days of event. Any cancellation within 30 days of the event will be responsible for full rental cost. If the event date is rescheduled or postponed, penalty is waived if rescheduled within 6 months of cancellation. CUSTOM ORDERED LINENS AND CHIAVARI CHAIR RENTALS CAN NOT BE CANCELED AT ANY TIME AFTER CONTRACT SIGNING AND WILL BE SUBJECT TO FULL RENTAL COST.

Question 5

Do you have a minimum for an order?

Accepted Answer

No! We invite you to rent anything from 10 napkins to 500 linens - we've got you covered!

Question 6

What happens if my rental becomes damaged?

Accepted Answer

We are experts at getting stains out! If you had a spill or accident, we are generally able to take care of the situation with no added charge.
We hope you will take care of our items as if they were yours. The renter assumes responsibility of linens, chairs and any other rental item and agrees to maintain these items in the condition they are sent. This includes but is not limited to tears, rips, mold, mildew, wax or holes. Client hereby authorizes use of the credit card on file should Special Occasions receive items back that are damaged beyond future use. The credit card will not be charged unless there are damages or missing items and any charges will be made once the rentals have been collected, counted and inspected. Special Occasions will provide an invoice for any applicable amount prior to any charges taking place.

Question 7

What happens if I return my products late?

Accepted Answer

If products are returned late, it prevents us from cleaning and preparing it for the next rental. Orders not returned on time will be charged the full rental cost for each additional day the items are retained. After 3 days you will be charged the full replacement cost of your order.

Question 8

Can chairs be used outside?

Accepted Answer

Chiavari chairs are for indoor or paved flooring use only and for one event use, i.e. your reception. 
Wooden cross-back chairs as well as wooden folding chairs may be used on grass, however, an additional cleaning fee may apply based on the event location.

Chiavari chairs are not to be used on grass, and an additional cleaning fee will be charged should chiavari chairs be placed on grass.

Frequently asked questions

What should I bring to my appointment?

How do I reserve my rental?

Can I pick up my rental?

What is your cancellation and reschedule policy?

Do you have a minimum for an order?

What happens if my rental becomes damaged?

What happens if I return my products late?

Can chairs be used outside?

WHAT'S NEW

Sign up for our newsletter & emails

East Location
Grand Blanc

West Location
Grand Rapids

North Location
Traverse City

Frequently asked questions

What should I bring to my appointment?

How do I reserve my rental?

Can I pick up my rental?

What is your cancellation and reschedule policy?

Do you have a minimum for an order?

What happens if my rental becomes damaged?

What happens if I return my products late?

Can chairs be used outside?

WHAT'S NEW

Sign up for our newsletter & emails

East LocationGrand Blanc

West LocationGrand Rapids

North LocationTraverse City

East Location
Grand Blanc

West Location
Grand Rapids

North Location
Traverse City